Hi, Fire & Co here. As we navigate this uncertain time, we want you to know we’re doing all we can to keep our staff and customers safe. Fireandco.co.uk is open, but our delivers will be delayed till further notice.
Q. Can I still order online?
A. Yes, you can still order online but delivers will be a little bit delayed, so please bare that in mind when you order.
Q. Are any of your showroom still open?
A. From Tuesday 24/03/20 we will be temporarily closed. Till further notice
Q. When will you reopen your showrooms?
A. Our showroom is currently closed until the end of this month, but please check back here for the latest information.
Q. I have an order pending — what will happen to it?
A. If you have an order pending we will still deliver it, but it will now be delayed.
Q. What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?
A. Our teams, carrier partners and customers’ health and safety is our number one priority. In our warehouses, we’ve increased our hygiene regimes to ensure that handwashing and cleaning are much more frequent, and have deployed split shifts to minimise the number of people working together. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking. All of our carriers now offer no-contact deliveries, and will refrain from coming into your home during this time.
Q. Are your Customer Services still open?
A. Yes, you can contact our Customer Services via firstname.lastname@example.org