our showroom

FAQs

HOW CAN WE HELP

Let us know how we can help, nothing is too big or too small.
We’d love to hear from you at any time.

What are your delivery charges?

Our delivery charges will vary depending on where you live and what you’ve ordered. We’ll deliver both locally and nationwide. Fantastic…we know!

Can I have furniture made with my own fabric?

Unfortunately we don’t offer this level of customisation yet, however we’re considering this as an option for the future.

HOW CAN I TRACK MY ORDER?

Get in touch and we’ll let you know. You can reach us by email or by phone.

hello@fireandco.co.uk

0191 455 4213

How do I change my personal details for my order?

Get in touch with us via email and let us know what you want to change, we’ll update the details for you. hello@fireandco.co.uk

How can I unsubscribe from your newsletter?

Please follow the link at the bottom of your last email. Which will transfer you via email and you can proceed to leave our newsletter. However, we will miss you. Not only that you will miss all our deals and offers

My lighting has arrived without any bulbs?

Our Lighting fixtures are displayed with bulbs installed to give you a realistic idea of how the product will look once it’s installed. They’re there for illustrative purposes only. Bulbs are not included with our Lighting fixtures and will need to be purchased separately.

Can you take away my old furniture?

Unfortunately we’re not licensed to remove or discard any of your old furniture. We won’t be able to take any furniture away for you so you’ll need to make alternative arrangements.

Will the delivery drivers dismantle my old furniture?

Unfortunately we’re not licensed to remove or discard any of your old furniture. Our drivers won’t be able to dismantle or take any furniture away for you so you’ll need to make alternative arrangements.

Where do you ship to?

We’ll deliver both locally and nationwide. Fantastic…we know!

Can I purchase items over the phone, for delivery or collection?

Yes, we’ll take your order over the phone and we offer a delivery service or you can arrange a collection. Call our dedicated sales team on 0191-455-4213.

Can I reserve an item for collection?

Yes, you can reserve an item for collection however this is subject to availability. If you’d like to reserve an item then please get in touch with us by phone or email. hello@fireandco.co.uk
0191 455 4213.

If I come to collect my order, is there anywhere for me to park?

Yes, we have onsite parking and easy access to our warehouse to load your goods.

Are your stores family friendly?

Our showroom is family friendly. That even includes your dogs, we pride ourselves on this.

Why are items sometimes out of stock?

We make every effort to maintain availability of all items listed in our catalogue. Unfortunately due to the success of a particular item or due to supply delays, it is possible that an item can be temporarily out of stock. We’ll ensure we keep you informed every step of the way. Once the item is available again we’ll notify you to let you know your order has been placed.

There seems to be a mistake on my receipt, what shall I do?

So this isn’t usually a problem, however if this should occur please get in touch with us by phone or email and we’ll get this fixed for you. hello@fireandco.co.uk 0191 455 4213.

Are you prices online the same as in store?

The prices may vary between the store and online, this is simply because to have a showroom the overheads are more..the store prices take into account the staff and premises as well.

Do you offer finance options or interest free credit?

Yes we do offer finance, but just in store at the moment.

Can I choose the delivery date or collection date?

Once you’ve placed your order we’ll give you and estimated delivery date. If you need to change this then get in touch and we’ll see if we can arrange an alternative date that suits you.

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